Shipping & Returns

  • Free Delivery!*
    *Orders of $80+ Contiguous United States Only

  • Free Returns!*
    *Contiguous United States Only. Refunds Available On Unused Merchandise Only
  • 40 Day Returns
    40 Days Return Window

We Are Here To Help

FREQUENTLY ASKED QUESTIONS


How Do I Start a Return Or Exchange?

We want this to a be a super easy and convenient experience and If for any reason you aren't satisfied with your purchase, please use our RETURN PORTAL.

If you ordered from Facebook or Instagram shop, please email us for returns at contact@brassybra.com.

What Is The Return Window?

You may return unused merchandise in its original condition within 40 days of invoice date. Product must be mailed by Day 40in order to be eligible for a refund. Upon processing, you will receive a refund for any unused pairs of Brassybra/TLE Strips (shipping is non-refundable). Brassy Braless must be in original condition, clean, with sanitary gusset sticker in place and in original packaging in order to be accepted for refund/exchange. To return, use our super easy and convenient Refund Portal. Refunds will be applied to the original payment form or as store credit, within 7 business days from receipt of the returned items. Returns must be sent back in a box or envelope in order to be accepted (Brassybra boxes that have the return label directly taped to the product box will not be accepted). If you ordered from Facebook or Instagram shop, please email contact@brassybra.com for a return label.

*Final sale items cannot be returned or exchanged.

*Unfortunately, we can't refund Gift-Cards.

*Shipping costs are non-refundable.

* All Okko thongs and bottoms are final sale for hygiene reasons.

What Are The Shipping Options?

USA SHIPPING

Standard: *4-6 Business Day Delivery $8.45

Free: Orders of $80 + 7-8 Business Days

Expedited- Under $45: *3 Business Days $11.45

Expedited- Over $45: 3 Business Days $14.45


Orders placed before11 AM EST (Monday- Friday, excluding weekends and holidays) will ship out the same day. Please plan accordingly!


STANDARD INTERNATIONAL

Orders Up to $50: $14.45

Orders $51 and up: $ 27.45

*20 Business Day Delivery On Average 


AUSTRALIA AND NEW ZEALAND 

Orders up to $90: $39.00

Orders $91 and up: $59.00

*20 Business Day Delivery On Average 

* We're so sorry the rates to AU and NZ are so high. Post Covid all shippers have raised their rates astronomically. We wish there was another way! 


*There are often delays with international shipping, please plan accordingly

*NOTE* All shipping costs are non-refundable.

How Can I Track My Package

After logging into your account, click "Orders," found in the menu on the left-hand side of the screen. Here you can view a summary of your online orders, including order number, item(s) purchased, and tracking information.

When Will My Order Ship Out?

We typically ship within 24 hours. Orders processed before 11am EST Monday through Friday (excluding holidays) will ship out the same day.

International Shipping? 

Here is the full list of countries we're currently able to ship to. 


Unfortunately we're not able to offer International returns. 


We are not responsible for any customs fees/duties that your country may or may not charge. Please speak to your local post office for more information on customs.